Ordering, Payment & Delivery at SOISU Decor.

SOISU Decor dispatches orders within 1 business day of payment (orders placed before 2 PM IST are typically dispatched same day). After dispatch, delivery timelines by region: Mumbai and MMR — 1–2 business days; major metros (Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai, Ahmedabad, Kolkata) — 2–4 business days; Tier 2 cities (Jaipur, Lucknow, Surat, Nagpur, Chandigarh, Kochi, etc.) — 4–6 business days; Tier 3 cities and rural areas — 5–8 business days; Northeast India, J&K, Andaman, Lakshadweep — 7–14 business days. Tracking details are sent via email and WhatsApp after dispatch. For time-sensitive orders (gifts, events), WhatsApp +91 79779 59379 before ordering to confirm dispatch date.

No — SOISU Decor ships within India only. There is no international retail shipping. For a bulk or export enquiry (a design project, hospitality procurement, or a large gifting order shipping abroad), email decor@soisu.com with the destination, product list and quantities and it can be quoted as a project. Individual overseas customers sometimes use an India-based freight forwarder: SOISU delivers to the forwarder's Indian address as an ordinary domestic order, and the forwarder handles the export leg.

If your SOISU Decor order has not arrived within the expected delivery window, take these steps: (1) Check the tracking link in your dispatch email or WhatsApp — most delays are carrier-side and visible in the tracking; (2) If the tracking shows no movement for 48+ hours, WhatsApp SOISU at +91 79779 59379 with your order number; (3) SOISU will contact the logistics partner and provide an updated ETA within 1 business day. Common causes of delay in India: carrier congestion during peak periods (Diwali, Republic Day, Holi), natural events (floods in Northeast, fog delays in North India in January), and remote-area routing. SOISU is not liable for delays caused by carrier events outside its control, but will pursue the carrier for resolution and keep you informed.

The QC (quality control) photograph is a SOISU service you can request. Every order is quality-checked before dispatch; if you'd like to see the exact unit before or after it ships, WhatsApp +91 79779 59379 with your order number and we'll photograph your specific piece at the packing station in our Mumbai warehouse — on a neutral background — and send it to you. The photo confirms the product matches the page description, has no visible defect, and is correctly matched to your order. It's provided on request rather than automatically on every parcel — photographing every single order before dispatch isn't logistically possible — but any customer who wants it can have it, at no charge.

SOISU Decor orders can be cancelled and fully refunded if the cancellation request is received before the order is dispatched (before the tracking number is generated). To cancel: WhatsApp +91 79779 59379 immediately after placing the order with your order number and cancellation request. SOISU processes orders same day, so cancellation must be requested promptly. Once dispatched, the order cannot be cancelled — please refer to the return and replacement policy if there is a problem after delivery. Pre-dispatch cancellation refunds are processed within 5–7 business days to the original payment method via Razorpay. In case of duplicate orders (accidental double-purchase), contact SOISU within 2 hours; SOISU will cancel one order and process a full refund.