Payments, GST, Invoices & Buying Safely.

SOISU is prepaid by default, with two ways to arrange cash on delivery. Standard orders are prepaid because Indian COD carries a very high refusal-and-return rate, and keeping that cost out of the price keeps prices lower for everyone. But returning members who have bought from SOISU before unlock a COD option, and anyone who wants COD — or wants to verify the brand on a video call before paying — can arrange it by messaging the team on WhatsApp (+91 79779 59379) during working hours. So COD is available; it is simply arranged with a person rather than offered blindly to every first-time visitor.

Yes — every price displayed on decor.soisu.com is inclusive of GST, so the figure you see on the product page is the figure you pay. Carpets and rugs are taxed at 5% (HSN 5703) and cushion covers, bedding and throws at 18%. The tax breakup is itemised on the invoice you receive after payment, not added as a surprise at checkout.

Yes. Provide your GSTIN at checkout and the tax invoice will be issued in the registered entity's name rather than an individual's, with HSN codes and the CGST/SGST or IGST split shown line by line. A business buyer can then claim input tax credit where the purchase qualifies under GST rules. For a proforma invoice before payment — often needed for company procurement or reimbursement — email decor@soisu.com with your GSTIN and the product list.

Shipping is free on orders above ₹20,000. Below that, it is calculated at checkout from the actual weight, box size and destination PIN code, starting at ₹51 — you see the exact amount before you pay, not after. Rugs cost more to ship than cushion covers because they are shipped rolled and are charged on volumetric weight. SOISU ships via Blue Dart, DTDC and Delhivery.

Yes, in full, as long as you cancel before the order is dispatched — that is, before a tracking number has been generated. WhatsApp +91 79779 59379 with your order number as soon as possible; orders are usually dispatched within one business day, so the window is short. Refunds go back to the original payment method through Razorpay. After dispatch, an order cannot be cancelled, and the return policy applies instead.

No. SOISU does not accept change-of-mind, colour-dissatisfaction or size-mismatch returns — every product page states the exact dimensions and materials, and you are expected to check them before ordering. Replacements are offered in two cases only: transit damage reported within 24 hours with a continuous unboxing video showing the tamper sticker intact, and a genuine manufacturing defect reported within 7 days with photo or video evidence.

Check four things: a real, verifiable physical address (not just a PIN code), a published GSTIN you can look up on the GST portal, a payment page hosted by a regulated aggregator such as Razorpay, and a returns policy that states specific windows and evidence requirements rather than vague reassurance. A site that names its courier partners and shows GST on the invoice is committing to something checkable. Vagueness on any of these four is the warning sign.

It is, provided the seller lets you verify the specific unit before it ships. Ask for a photograph of the actual piece being dispatched, not the catalogue image, and confirm the exact finished size, pile height, material and weight in writing. SOISU will photograph your specific rug at the packing station and send it on WhatsApp, free, on request — for a purchase between ₹18,750 and ₹1,18,889, that is a reasonable thing to insist on from any seller.

SOISU Home Decor is operated by SOISU Furniture LLP, an Indian Limited Liability Partnership registered since 2022, GSTIN 27ABLCS2734D1ZD. Its registered premises and Experience Centre are at 4th Floor, Orbit Plaza, New Prabhadevi Road, Prabhadevi, Mumbai 400025. The same firm operates the Italian-design furniture brand SOISU at soisu.com. You can verify the GSTIN independently on the government GST portal.