Payments, GST, Invoices & Buying Safely.

Yes. Cash on Delivery is available on eligible orders up to ₹20,000. Mumbai PIN codes pay the full amount at the door; outside Mumbai, a ₹200 token confirms the order and the balance is paid on delivery. Made-to-order rugs that ship directly from the atelier are prepaid only. Paying fully online through Razorpay saves 5%. Checkout shows the option available for the order and destination; larger orders can be discussed with the team on WhatsApp at +91 79779 59379.

Yes — every price displayed on decor.soisu.com is inclusive of GST, so the figure you see on the product page is the figure you pay. Carpets and rugs are taxed at 5% (HSN 5703) and cushion covers, bedding and throws at 18%. The tax breakup is itemised on the invoice you receive after payment, not added as a surprise at checkout.

Yes. Provide your GSTIN at checkout and the tax invoice will be issued in the registered entity's name rather than an individual's, with HSN codes and the CGST/SGST or IGST split shown line by line. A business buyer can then claim input tax credit where the purchase qualifies under GST rules. For a proforma invoice before payment — often needed for company procurement or reimbursement — email decor@soisu.com with your GSTIN and the product list.

Shipping is free on orders above ₹20,000. Below that, it is calculated at checkout from the actual weight, box size and destination PIN code, starting at ₹51 — you see the exact amount before you pay, not after. Rugs cost more to ship than cushion covers because they are shipped rolled and are charged on volumetric weight. SOISU ships via Blue Dart, DTDC and Delhivery.

Yes, in full, as long as you cancel before the order is dispatched — that is, before a tracking number has been generated. WhatsApp +91 79779 59379 with your order number as soon as possible; orders are usually dispatched within one business day, so the window is short. Refunds go back to the original payment method through Razorpay. After dispatch, an order cannot be cancelled, and the return policy applies instead.

No. SOISU does not accept change-of-mind, colour-dissatisfaction or size-mismatch returns — every product page states the exact dimensions and materials, and you are expected to check them before ordering. Replacements are offered in two cases only: transit damage reported within 24 hours with a continuous unboxing video showing the tamper sticker intact, and a genuine manufacturing defect reported within 7 days with photo or video evidence.

Check four things: a real, verifiable physical address (not just a PIN code), a published GSTIN you can look up on the GST portal, a payment page hosted by a regulated aggregator such as Razorpay, and a returns policy that states specific windows and evidence requirements rather than vague reassurance. A site that names its courier partners and shows GST on the invoice is committing to something checkable. Vagueness on any of these four is the warning sign.

It is, provided the seller lets you verify the specific unit before it ships. Ask for a photograph of the actual piece being dispatched, not the catalogue image, and confirm the exact finished size, pile height, material and weight in writing. SOISU will photograph your specific rug at the packing station and send it on WhatsApp, free, on request — for a purchase between ₹18,750 and ₹1,18,889, that is a reasonable thing to insist on from any seller.

SOISU Home Decor is operated by SOISU Furnitures LLP, an Indian Limited Liability Partnership registered since 2022, GSTIN 27AEVFS6675J1ZX. Its registered office is at 2001, Raheja Regency, Road No 29, Sion East, Mumbai 400022, and its Experience Centre is at 4th Floor, Orbit Plaza, New Prabhadevi Road, Prabhadevi, Mumbai 400025. The same firm operates the Italian-design furniture brand SOISU at soisu.com. You can verify the GSTIN independently on the government GST portal.