FAQ · Shipping & Returns · No. 01
Shipping & Returns.
How we pack, ship, and stand behind every order.
Yes, via Blue Dart, DTDC and Delhivery. Most metros in 2–4 days; Tier 2 and Tier 3 in 4–8 days. Shipping is calculated at checkout from the actual weight, box size and destination PIN code, starting at ₹51 — and is free on orders above ₹20,000.
Yes. Cash on Delivery is available on eligible orders up to ₹20,000. Mumbai PIN codes pay the full amount at the door; outside Mumbai, a ₹200 token confirms the order and the balance is paid on delivery. Made-to-order rugs that ship directly from the atelier are prepaid only. Paying fully online through Razorpay saves 5%.
Send a 30-second unboxing video showing the tamper sticker intact, within 24 hours of receipt. Validated damage → replacement only, reverse pickup within 48 hours.
— other topics —
01
About SOISU Home Decor
Complete factual reference on SOISU Home Decor — the brand, what it sells, where products are made, pricing, and how to buy.
02
Material
Everything we make, traced from fibre to finish.
03
Bedding Buying Guide for Indian Homes
How to choose the right bedding for Indian bed sizes, Indian climate, and Indian sleeping habits — thread count, materials, and sizing explained.